Return Policy

Return Policy for InfiniteGoods Emporium

Thank you for shopping at InfiniteGoods Emporium! We highly value our customers and want to ensure that you have a positive shopping experience. Our return policy is designed to be clear and simple, so you can shop with confidence. Below you'll find details about our return process, eligibility requirements, and other important information.

Return Period
You have 14 days from the delivery date to initiate a return. This time frame allows you to thoroughly inspect your purchase and determine if it meets your expectations. If 14 days have passed since your order was delivered, we are unfortunately unable to offer a refund or exchange. We recommend checking your order as soon as it arrives and keeping the original packaging until you are sure you want to keep the item.

Eligibility for Returns
To be eligible for a return, your item must meet the following criteria:

• Unused Condition: The item must be unused and in the same condition as when you received it. This means it should not show any signs of wear, use, or damage. Used or altered items will not be accepted for return.
• Original Packaging: The item must be returned in its original packaging, including boxes, bags, and any protective materials that came with the product. Please pack the item carefully to prevent damage during transit.
• Tags and Accessories: All original tags, labels, and included accessories must be included in the return. This includes instructions, warranty cards, and any promotional materials. Returns missing tags or accessories may incur a restocking fee or may be denied.
• Final Sale Items: Please note that some items may be marked as final sale and are not eligible for return. This will be noted on the product page before purchase, and we encourage you to read carefully before making your purchase.
  If you are unsure whether your item qualifies for a return, please contact our customer service for clarification before initiating the return.

How to Initiate a Return
To start the return process, please follow these steps:

• Contact Customer Service:
  Reach out to our dedicated customer service team at refr7711@gmail.com. In your email, please include your order number, a brief description of the item, and the reason for the return. This information will help us process your request faster and ensure we meet your needs.
• Receive Instructions:
  Our customer service team will respond within 1-2 business days with detailed instructions on how to proceed with your return. This may include a return authorization number and the address to send the item back to. It is important to follow these instructions carefully to avoid complications with your return.
• Prepare the Return:
  Once you have received our return instructions, please carefully pack the item for return. Use sturdy packaging materials to protect the item during shipping. If possible, include a copy of your original receipt or order confirmation in the package to help us process your return more efficiently.

Return Shipping Costs
Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.

• Shipping Method: We recommend using a trackable shipping service or purchasing shipping insurance for your return. This way, you can verify that the package was delivered to us, giving you peace of mind during the return process.
• Return Shipping Reimbursement: If the return is due to our error (e.g., receiving the wrong item or a defective product), we will cover the return shipping costs. In such cases, we will provide a prepaid return shipping label. Please keep the shipping receipt until your return has been processed.

Refund Process
Once we receive your returned item and verify that it meets our eligibility requirements, we will process your refund.

• Processing Time: The refund will be issued to the original payment method used for the purchase. Please allow up to 5-7 business days for the refund to appear on your account, depending on your bank or payment provider.
• Refund Notification: You will receive a confirmation email once your refund has been processed. This email will include transaction details, including the refunded amount. If you do not see the refund on your account within this time frame, we recommend contacting your bank or payment provider before reaching out to us.

Exchanges
If you need to exchange an item for a different size, color, or style, we recommend following the return process above and then placing a new order for the desired item.

• Quick Processing: By placing a new order, you can ensure that you receive the correct item as quickly as possible. Our stock may vary, and this method minimizes the risk of the item selling out while your return is being processed.
• Additional Costs: Please note that you may be responsible for any price differences between the original item and the exchanged item, as well as any shipping costs for the new order.

Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at refr7711@gmail.com. When reaching out, please include your order number and a detailed description of the issue.

• Solutions: We will work quickly to resolve the issue, which may involve issuing a full refund or sending a replacement item at no additional cost to you. Our goal is to ensure you are completely satisfied with your purchase.
• Photographic Evidence: To expedite the resolution, we may ask for photographic evidence of the damage or defect. This helps us assess the situation and improve our quality control.

Contact Us
If you have any questions about our return policy or need further assistance, please don't hesitate to contact our customer service.

• Support: You can contact us via email at refr7711@gmail.com
• Response Time: We strive to respond to all inquiries within 24 hours. If you do not receive a response from us within this time frame, please check your spam folder or contact us again.

Customer Satisfaction
At InfiniteGoods Emporium, your satisfaction is our top priority. We are committed to providing high-quality products and excellent customer service. If you encounter any issues with your order, please let us know, and we will do our best to resolve the situation.

Thank you for choosing InfiniteGoods Emporium! We appreciate your purchase and look forward to serving you again in the future.

InfiniteGoods Emporium
Email: refr7711@gmail.com